Reference

Understand the Rules Before You Start

Everything on 63bet — your account, your wallet activity through JazzCash, Easypaisa or Raast, and your access to the lobby — operates under the terms set out here. Access is available where local law permits, so please read this before opening an account.

Account eligibility depends on local lawJazzCash, Easypaisa, Raast covered by wallet policyPakistan-region access subject to jurisdictionAccount terms govern all wallet transactionsPolicy updates notified via registered contact
63bet Understand the Rules Before You Start
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

Your account data is stored with access controls in place. We do not share identifiable account details with third parties outside of what is required by applicable law or payment verification. Here is how each area works in practice.

Data Retention

We keep account records for as long as your account is active and for the period required under applicable law. You can request a summary of your data through the Help Centre at any time.

Cookies and Tracking

63bet uses session cookies to maintain your login state across mobile browser sessions. Analytics cookies help us identify broken page flows. You can manage cookie preferences through your browser settings.

Account Security

Each login requires OTP verification to your registered mobile number. If you notice unrecognised account activity — including wallet transactions via Raast or Easypaisa — contact support immediately to freeze the account.

Requesting Changes

To update registered contact details, correct account information or request account closure, use the Help Centre or contact support via live chat. Identity verification is required before any change is processed.

POLICY CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about how our legal terms affect your account, or if you need to request a policy document, these are the correct channels. Policy queries are separate from general account support, so using the right path gets you a faster, more specific response.

Email Support Send legal or policy questions to our dedicated support email. Include your registered account reference so we can locate your record and respond with the correct policy detail.
Live Chat Use live chat for urgent account-access or policy queries. Available directly through the 63bet mobile browser interface — no app download needed to reach a support agent.
Account Help Centre The Help Centre inside your account covers standard policy questions — wallet terms for JazzCash and Easypaisa, account-closure steps, and how to request a copy of your data.

Common Legal and Policy Questions Answered

These are the questions we get most often around account terms, data rights and jurisdiction. If your question is not here, reach us through live chat or the Help Centre.

Access depends on the laws applicable in your specific region. We do not confirm legality for any particular city or district. Check your local regulations before opening an account.

We retain your account records for the period required under applicable law after closure. You can request a copy of your data before or after closing by contacting support through live chat.

Yes. All wallet activity — JazzCash deposits, Easypaisa transfers and Raast payments — is governed by the account terms you accepted at registration. Wallet disputes follow the same policy process.

We notify you through your registered mobile number or email when terms change. Continuing to use the platform after that notification means you have accepted the revised terms.

Yes. Contact our support team via live chat or email with your account reference. We will provide the current version of the terms applicable to your account region.

Contact support immediately via live chat to freeze the account. We will investigate and, where confirmed, reverse any unauthorised wallet transactions and secure your login credentials.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.